General business conditions


The purchase contract is binding once you receive the order, or at the latest, when the return deadline of 14 days is over.


The articles are sold at the specified prices, the valid price is the one the client accepted during the order process.


HOLAMAMA SHOP reserves the right to modify at any time Prices, Articles, Offers or any other Conditions without public announcement.

Offers and discounts

HOLAMAMA SHOP can offer at any time, for a limited period, articles with discount. We will always respect the prices which the Client accepted during the order process.

Accepted pay forms

HOLAMAMA SHOP accepts the following pay forms:
  1. PayPal: After the order process you are transfered to the safe PayPal payment platform. After the pamenty process, you are guided back automatically to HOLAMAMA SHOP.

  2. Credit Card: Pay per credit card in the safe PayPal platform (no PayPal account necessary). After the payment process, you are guided back automatically to HOLAMAMA SHOP.

  3. Money transfer: to the specified bank account of HOLAMAMA SHOP. As soon we have received your payment, your order will be shipped.

    Important: If the money transfer is international, you will have to support the whole bank commission. Depending on your bank, it can take up to 2-4 workdays until we receive your payment.

Shipping costs and delivery time

Spain mainland and Portugal - by MRW
24h for orders before 3 pm, if next day Mo-Fr. Free shipping for orders over € 55.00.

0-0.5 kg: € 3.90 / 0.51-2 kg: € 4.90 / 2.01-5 kg: € 7.60 / 5.01-10 kg: € 9.20 / 10.01-15 kg: €10.90 / 15.01-20 kg: €13.70

Balearic islands, Canary islands, Ceuta and Melilla - by Correos, carta certificada or paquete azul (we try to optimize cost)
Shipping takes approx 4-8 working days, depending on destination.

0-1 kg: € 7.50 / 1.01 kg-2 kg: € 7.90 /  2.01-5 kg: € 11.98 / 5.01-10 kg: € 14.26) / 10.01-15 kg: € 20.74 / 15.01-20 kg: €24,89

Germany, Austria, Belgium, Denmark, France, Holland, Italy, Luxemburg, Poland, United Kingdom, Czech Republic, Switzerland - by MRW / Fedex
Shipping takes approx. 4-6 working days, depending on destination.

0-2 kg: € 11.90 / 2.01-5 kg: € 21.90 / 5.01-10 kg: € 29.90

General conditions
  1. We use MRW  & Correos for national delivery, MRW / Fedex for international deliveries.
  2. The mentioned delivery days are estimates by MRW & Correos and not binding.
  3. From a total order value of EUR 55.00 (VAT incl.), the shipping is free of charge (only Spain mainland and Portugal).
  4. The shipping costs always include the Value Added Tax (IVA, spanish VAT 21%), but no other taxes, duties or any other additional charges.
  5. The shipping costs are calculated on the basis of the volumetric weight of the delivered articles.
  6. As delivery we understand the handing over of the order in a domicile or any other address specified by the client. It is delimited to the countries listed above.
  7. HOLAMAMA SHOP delivers the orders to MRW / Fedex or Correos in a maximum of 48 hours. We will send you an email once your order leaves our stock. IMPORTANT: HOLAMAMA SHOP is not responsible for possible delays caused by local Postal service or Customs office in the destination country.
Return conditions

If you should not be satisfied with the purchased article, you can return it. Please note the deadline of 14 days since the reception of the goods. You will have to inform us previously at the following email:

Important: We do not accept returns for articles, that were specifically ellaborated for a client, as ie. personalized Party sets.

We only accept the return under the stipulation, that both the article and packaging are in perfect conditions.

Should the reason of the return not be a fault of HOLAMAMA SHOP, the client has to bear the shipping costs.

Reasons that are not considered a fault of HOLAMAMA SHOP are product changes, different models, colour or other characteristics, caused by a change of mind or purchase error caused by the client in the moment of the order process.

If the return of the articles is reasonable, HOLAMAMA SHOP wil pay the return delivery costs, but only if the Client contacts HOLAMAMA SHOP in the moment of order reception. The client can choose between a good exchange or money return (we reserve 15 days of handling from the moment the returned ware has arrived in our stock).

Please deliver the articles to the following address:

Isabel Churruca
c/ Sotillo, 31A
28043 Madrid

Special offers: are delivedred in perfect conditions and under the specified conditions, the number of articles is normally limited. As the offers are rest posts, the articles can be returned but never exchanged.


The prices always include Value Added Tax (IVA 21%), but no other taxes, duties or any other additional charge.


All illustrations and photographs of this shop are ellaborated through sophisticated processes and therefore protected by the law of intellectual property. The misusage can be prosecuted by law.

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